Knowledge and use of Information Communication Technology in Libyan SMEs
Keywords:
Information and communications technology, SME, LibyaAbstract
Information and communications technology (ICT), conceived as the group of technologies that store, protect, manage, transfer, and transform information into useful knowledge that can be used for academic, business, economic, and organizational purposes, is the object of study in this paper, whose objective is to determine the knowledge and use of ICT in Libyan SMEs. For this purpose, a survey was conducted among 207 corporate executives. The descriptive-explanatory methodology was used. The statistical technique was descriptive analysis; a structured survey was used as a data collection instrument. The various information systems used by managers and/or administrators for rational decision-making are, as we know, underutilized, accounting for less than 30% of the total number of technological tools available today. It is clear that the department of Tripoli needs to strengthen training programs on the matter, and it is also imperative that businessmen be updated on the benefits of these important technological tools, either at the initiative of the universities of the region or of the Chamber of Commerce of Libya. Finally, it was possible to extract that, within the group of those who use ICT tools, the most used are business intelligence, data warehouse, CRM, and, to a lesser extent, MRE
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