The Determinants of Conflict Management Styles; A Systematic Review

Abstract

Conflict is a natural part of organizational life, and how individuals manage it significantly affects relationships and performance. Although conflict management styles have been widely studied, existing research remains fragmented, with determinants explored in isolation across sectors. This systematic review, conducted per PRISMA 2020 guidelines, aimed to synthesize key behavioral, organizational, and contextual factors influencing conflict management styles. Relevant empirical studies were identified, screened using strict criteria, and analyzed through narrative synthesis and a literature review matrix.

Findings reveal that conflict management styles are shaped by a dynamic interplay of personal traits (e.g., personality, emotional intelligence), organizational elements (e.g., leadership, power dynamics), and cultural or professional contexts. Most studies used quantitative cross-sectional designs, with increasing application of structural equation modeling and systematic methods. Conflict management is a multidimensional process. Understanding its determinants is crucial for developing effective interventions, leadership training, and organizational policies. This review offers an integrated foundation for future research and practice.