E-government Services in Libya: User Perception and Adoption Barriers

Abstract

The adoption and effectiveness of e-government services are crucial for modernizing public administration and enhancing citizen engagement, especially in post-conflict countries like Libya. This study explores the user perception and identifies barriers to the adoption of e-government services in Libya. Drawing on a mixed-methods approach, the research combines quantitative data from surveys with qualitative insights from interviews. The study aims to assess user satisfaction, identify influencing factors, and compare these with global e-government service implementation experiences. Key findings reveal a mixed user perception, with satisfaction influenced by ease of access and efficiency, yet hindered by limited digital literacy and infrastructural challenges. The study uncovers significant barriers, including technological issues and socio-economic constraints, impeding the effective adoption of e-government services. These findings are contextualized within the broader landscape of global e-government initiatives, highlighting both similarities and unique challenges faced in Libya. The study concludes with strategic recommendations for enhancing e-government service adoption in Libya. These include improving digital literacy, investing in robust IT infrastructure, and tailoring services to the specific needs of different regions. The research contributes to the understanding of e-government in post-conflict settings and offers insights for policymakers and practitioners working towards the digital transformation of public services in similar contexts